Returns & Exchanges
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
- Within 30 days from the date of purchase
- In unused and re-sellable condition
- In the original packaging with all the tags intact
The following items cannot be returned:
- Gift cards
- Custom made products
- Swag items (shirts, cups, accessories)
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We do not allow the exchange of purchased items. Exchanges are handled by you returning items for a refund then re-ordering the correct one.
To start an exchange go to the top of this page and start the process of returning your item.
Refund to the original payment method less shipping costs.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
If you have any queries regarding return or refund, reach out to us.
All returns must be accompanied by an original or copy of the receipt within 30 days. There are no refunds/credits after 30 days. Some special order items are non-refundable/non-returnable.
All sales are final on Swag items unless there are problems that occur because of an error on our part then it will be handled at our expense.
All items returned may be subject to a minimum 15% restock fee unless other arrangements were made at the time of purchase.
If product has been modified / cut in anyway, it will not be refundable.
Shipping charges will not be refunded unless item was received damaged or defective, or an error was made on our part when processing your order. Please contact us for any further questions on non-returnable items.